FAQ

What if I change my mind?

While we've made every attempt to depict each item accurately, we understand you might change your mind prior to pick up, or at pick up - for any reason . We're not expecting that to happen but if you do, we'll immediately refund your deposit.

What if I need to change my pick up time?

No problem - simply text us at 678-520-4332 with your order number PRIOR to the date and time and we'll bump it to a future Thursday or Saturday between 12-4pm that works for you. These pick up windows are ongoing so we're sure to find a time slot that fits better for you even if it's a few weeks out.

What if I am a 'no show' to pick up my item?

We are here for you at the date and time you selected. The sad reality is no shows happen. This is why we have batched pick up to just 2 afternoons a week. If you paid a deposit or paid in full, reach out and we will reschedule.

What if I buy a bunch of stuff and need more than 60 minutes to load it?

No problem - simply text us at 678-520-4332 within 24 hours of placing your order and we will see if we can block another 30-60 minutes following the time you chose if it is available. Another option is to split your items into two orders at check out where you can choose two time slots. If these options don't work, together we'll communicate to find another mutually convenient window where it does.

Help! I'm at the gate and I can't get in - how do I get into your neighborhood?

Our neighborhood, Providence of Roswell, has a gate with no guest code box. Yes, idiotic, we know. But there is another way in and we provide those detailed instructions in our email confirmation of your order. If you lost that email or just don't have it handy, text us at 678-520-4332 but be prepared to back out of where you are, we do not have a way to remotely open that dreaded gate.

Why not just have an Estate Sale like normal people?

Because, well, the gate we can't open without the clicker from our car. And then, also, we live at a dead end with no turn around capacity and with very little guest parking. So we truly can only accommodate one pick up at a time. This is why it is super important that you come during your window, not early or late, because someone else may be scheduled ahead or behind you and needs the small amount of space on the street in front of our home to load their items.